# Refund Policy
Last Updated: January 2026
Thank you for purchasing a digital product from Pest Free Gone. This Refund Policy explains our practices regarding refunds, technical support, and order issues for our eBooks and digital guides.
By completing a purchase on pestfreegone.com, you agree to the terms outlined below.
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## 1. Digital Products — Final Sale
Our eBooks, checklists, and printable guides are digital products delivered instantly after your payment is processed. Because digital content cannot be physically returned once accessed or downloaded, all sales are final.
By completing your purchase, you expressly consent to the immediate delivery of digital content. You acknowledge that this means you waive the right of withdrawal (cooling-off period) that may otherwise apply under applicable consumer protection laws — including the 14-day withdrawal right granted under EU Directive 2011/83/EU, Article 16(m). This waiver is required by law to enable instant delivery and is clearly presented to you at checkout.
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## 2. Technical Issues — We Will Fix It
If you experience a technical problem with your purchase within 7 days of your order, we are here to help. Please contact us and we will work with you to resolve the issue promptly.
Common technical issues we handle include:
– Files won’t download or open — We will resend the files or provide them in an alternative format.
– Missing content or incomplete downloads — We will send any missing files immediately.
– Corrupt or unreadable files — We will replace them at no additional charge.
If we are unable to resolve the technical issue after reasonable attempts, we will issue a full refund.
📧 Email us at [email protected] with your order number and a clear description of the problem. We respond within 24 hours, Monday through Friday.
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## 3. Wrong Purchase or Misunderstanding
If you believe you made a purchase by mistake — for example, you ordered the wrong guide, purchased the same product twice, or placed an accidental order — and you have not yet downloaded or accessed the files, please contact us within 7 days of your purchase.
📧 Reach out to [email protected] with your order number and an explanation of the situation. We review all cases individually, and most genuine mistakes are honored with either a full refund or a product swap to the correct item.
Please note that once a digital file has been downloaded, we can no longer accept a return or issue a refund for a mistaken purchase.
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## 4. Refund Processing Time
Once a refund is approved, it will be processed through our payment platform as quickly as possible. Depending on your bank or card issuer, refunded amounts typically appear in your account within 5 to 10 business days.
We will send you a confirmation email once the refund has been issued from our side. If you have not received your refund after 10 business days, please contact us and we will investigate.
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## 5. Chargebacks and Disputes
We are committed to resolving any issue you may have directly and fairly. Before initiating a chargeback or payment dispute with your bank or credit card provider, we kindly ask that you email us first at [email protected].
Most order problems can be resolved within 24 hours through direct communication — often much faster than the weeks a formal bank dispute can take.
Please be aware that fraudulent chargebacks — for example, disputes initiated after a digital product has been successfully delivered and accessed — may result in a permanent ban from future purchases on our site.
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## 6. Contact Us
All refund requests, technical issues, and order questions should be sent to:
📧 Email: [email protected]
🌐 Website: https://pestfreegone.com
Please include your order number and a brief description of your issue. We respond within 24 hours, Monday through Friday.
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*This Refund Policy was last updated on January 2026*